Refund and Returns Policy

This policy applies to digital information-retrieval products focused on academic and patent search: video lessons, live or recorded clinics, worksheets, query logs, PRISMA templates, CPC/IPC quick cards, and export/dedup workbooks. Delivery is electronic only. A “return” means removing or adjusting digital entitlements and, when appropriate, issuing a monetary reversal or store credit to the purchasing account.

When a case may be reviewed
A request can be considered when duplicate purchases occur, a single order is charged multiple times, course or file access is mis-provisioned on our side, or materials cannot be opened after reasonable troubleshooting. If delivered content materially differs from the published outline or sample pages, describe the variance clearly so the team can validate.

Requests typically outside scope
Requests are usually declined when substantial content has been consumed, when downloadable assets have been incorporated into research briefs, client deliverables, or internal training, or when materials are redistributed or republished. Automated scraping of member areas, bulk export intended to bypass access controls, or chargebacks initiated before contacting support may result in account restrictions.

How to open a request
Write from the email address used at checkout and include the order number, product title, and a concise description of the issue. Attach short screen recordings or screenshots for technical problems. For database access or export errors, include your browser build, operating system, extensions, and whether a corporate firewall or VPN is active. Do not transmit passwords or full payment numbers.

Troubleshooting first
Most issues are resolved by refreshing entitlements, re-sending secure links, supplying an alternate format (e.g., MP4 instead of WEBM, XLSX instead of ODS, or tagged PDF), or correcting permissions in shared folders. For academic modules, support may provide revised examples, updated query strings, or replacement dedup sheets. For patent modules, status sheets or CPC/IPC lookups may be refreshed if interfaces changed.

Possible resolutions
Outcomes may include a monetary reversal to the original payment method, a partial reversal that reflects unused components, or a store credit tied to the purchasing account. Store credits can typically be applied to other digital items unless a particular promotion limits stacking.

Licensing & acceptable use
All materials are licensed for personal, non-transferable use by the purchasing account. Redistribution, resale, or embedding assets into commercial trainings, automated products, or report templates intended for sale is not permitted. Limited quotation is acceptable with attribution and without reproducing complete files, datasets, or templates.

Accessibility & alternatives
Upon request, captions, transcripts, high-contrast or dyslexia-friendly PDFs, keyboard-only navigation notes, and screen-reader-optimized templates can be provided where feasible. If you need region-specific examples (e.g., CPC/IPC vs. local classification, PRISMA variants, or non-Latin character handling), indicate this in your message and support will advise on available substitutions.

Third-party systems
Some items reference public databases and tools (e.g., Crossref, PubMed, Patent Public Search, Espacenet). When those providers change URLs, rate limits, or interfaces, support will document current paths and supply equivalent steps where possible. Entitlements to our materials are coordinated through a single conversation even when third-party platforms are involved.

Confidentiality & data handling
If you share sample search logs, briefs, or screenshots, redact sensitive data (client names, invention disclosures, unpublished results, or confidential project codes). Provide only what is necessary to reproduce the issue. Submitted files are used solely for troubleshooting and handled under minimal-retention practices.

Professional boundaries
Training materials are educational. They are not legal opinions, patentability assessments, or freedom-to-operate determinations, and they are not substitutes for licensed counsel, institutional review, or compliance approvals. Always apply local laws, database terms, and organizational ethics guidelines when using the techniques taught.

Contact
Use the support link in your order confirmation to initiate a review. Clear context, relevant evidence, and collaborative troubleshooting help reach a fair, timely outcome for everyone involved.